Orders and Shipping

At EM.SM London, we are committed to ensuring your order arrives quickly and reliably. The following outlines our shipping process, timeframes and what to expect when ordering from us.

We offer next-day DPD delivery with all orders for mainland UK postcodes and free delivery on orders over £50.

1. Standard shipping: 2–4 working days.
2. Express shipping: 1–2 working days, where available.

Orders placed before 2pm Monday to Friday are typically dispatched the same day. Orders placed after 2pm, during weekends or on bank holidays will be processed on the next working day.

Subscription orders are automatically processed and shipped based on the delivery frequency selected during checkout. You will receive a shipping confirmation email for each renewal.

1. One-time purchases: Shipping fees are calculated at checkout based on your selected delivery method.
2. Subscription plans: Some plans may include discounted or free shipping, as stated on the relevant product page.
3. Promotions: Free shipping may be offered during promotional campaigns or limited-time offers.

We currently only ship to addresses within the United Kingdom. International shipping is not available at this time.

If your parcel has not arrived within the expected timeframe, please allow an additional two working days before contacting us.

If the delay continues, email our customer service team at hello@emsmlondon.co.uk with your order number, and we will investigate promptly.

EM.SM London is not liable for delays caused by courier disruptions, weather conditions or incorrect address information provided during checkout.

Please ensure your shipping address is complete and accurate at the time of ordering. We cannot be held responsible for failed deliveries caused by address errors.

If you notice a mistake after placing your order, contact us immediately . We will do our best to update your information before dispatch.

If your order arrives damaged or an item is missing, please notify us within seven days of delivery. Include your order number, a description of the issue and a photograph where applicable.

We will arrange a replacement or issue a refund where appropriate.

For all shipping-related enquiries, contact our support team at hello@emsmlondon.co.uk . We aim to respond within one working day.