How subscriptions work

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How Subscriptions Work
  1. 01

    Choose Subscribe and Save

    Visit your preferred product page and select Subscribe and save instead of the one-time purchase option.

  2. 02

    Save 15% Every Month

    Your 15% subscription discount is applied automatically during checkout and on every recurring subscription order.

  3. 03

    Complete Your Checkout

    Enter your email address, delivery details and payment information. Your first payment is collected when your subscription order is placed.

  4. 04

    Your Account Is Ready

    Your customer profile is connected to the email address entered at checkout. No password needs to be created.

  5. 05

    Automatic Monthly Payments

    Your saved payment method is charged automatically every month. After successful payment, your next subscription order is created.

  6. 06

    Stay in Complete Control

    Sign in to your account to view, skip, pause, resume or cancel your subscription whenever required.

Subscription Benefits
  1. 01

    15% Off Every Order

    Enjoy an automatic 15% saving on every active subscription order.

  2. 02

    Delivered Monthly

    Your favourite supplements arrive automatically without having to place a new order every month.

  3. 03

    Never Run Out

    Maintain your wellness routine with reliable recurring deliveries.

  4. 04

    Skip When Needed

    Going away or still have enough product? Skip your upcoming delivery from your customer account.

  5. 05

    Pause and Resume

    Temporarily pause your subscription and resume it whenever you are ready.

  6. 06

    Cancel Anytime

    There are no long-term commitments. Cancel future subscription orders through your customer account.

Manage Subscription
  1. 01

    Open Your Account

    Select the account icon on the EM.SM London website.

  2. 02

    Enter Your Email

    Use the same email address entered during checkout.

  3. 03

    Verify Your Account

    Enter the 6-digit verification code sent to your email.

  4. 04

    Open Subscriptions

    Select Subscriptions from your customer account menu.

  5. 05

    Manage Your Plan

    Open your active subscription to skip, pause, resume, update or cancel it.

Manage My Subscription
Subscription FAQs
When will my first payment be taken?

Your first subscription payment is collected when you complete checkout. Shipping and applicable taxes may also be added.

When will future payments be taken?

Future payments are charged automatically according to your monthly subscription schedule.

Do I need to create an account before ordering?

No. Use your email address during checkout. You can later sign in using the same email address and the 6-digit verification code sent to you.

How do I cancel my subscription?

Sign in to your account, select Subscriptions, open your active subscription and choose Cancel subscription. Future subscription charges and deliveries will then stop.

Can I skip or pause an upcoming delivery?

Yes. Open your active subscription from your customer account and select the available skip or pause option.

Can I update my address or payment method?

Yes. Your shipping address and subscription payment method can be managed through your customer account.