Accessibility Statement & website security statement

Accessibility Statement

EM.SM London Ltd is committed to ensuring that our website is accessible, user-friendly, and inclusive for all visitors. We want every customer to be able to browse, shop, and interact with our content with ease, regardless of ability, device, or assistive technology.

Our Commitment

We aim to meet or exceed recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We continually work to improve the accessibility and usability of our website and digital services.

Measures We Take
  1. Clear, readable text and consistent page structure
  2. Alt text for images wherever meaningful
  3. Keyboard-friendly navigation
  4. Responsive design across all devices
  5. Sufficient colour contrast
  6. Avoidance of harmful flashing elements
  7. Regular accessibility reviews and improvements
Feedback and Support

If you experience any difficulty using our website or notice an accessibility issue, please contact us:

Email: hello@emsmlondon.co.uk

Address: EM.SM London Ltd, 167–169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom

Please include:

  1. The page or feature you were using
  2. A description of the issue
  3. Your device and browser

We aim to respond within one working day.

Alternative Formats

If you need any content in an alternative accessible format (large print, plain text, audio), email hello@emsmlondon.co.uk.

Third-Party Content

Our website may link to external websites. We cannot guarantee the accessibility of third-party content.

Website Security Statement

Website Security

At EM.SM London, your security is our priority. Our website uses industry-standard SSL encryption to protect your personal information during transmission. We do not store or have access to your full payment card details — all payments are securely processed through trusted third-party payment providers.

We continuously monitor our systems for vulnerabilities and maintain safeguards to protect your data and ensure a safe shopping experience.

For any security concerns, contact hello@emsmlondon.co.uk.